3 Customer Loyalty Metrics Every Startup Should Measure in 2018Customer teams often focus on churn as their North Star metric. This is changing fast, as companies realise the potential of service teams…May 24, 2018May 24, 2018
Google’s New AI Assistant — the End of Customer Service As We Know It?At Google I/O earlier this week the company introduced their new AI assistant that’s meant to make life easier by running errands for you…May 10, 2018May 10, 2018
4 Keys to Build a Customer-First Product Culture in your SaaS BusinessFor SaaS companies, repeated business defines success. Revenue comes from customers renewing subscriptions regularly. To retain users…May 7, 2018May 7, 2018
